Refund Policy

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 5 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 5 days from the date of delivery.
  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Cabos team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Cabos.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • A product will not be replaced under the following circumstances:
    • The customer is not happy with the look and quality of a defect-free product
    • Physical damage not notified within 24 hours of receiving the product
    • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 5 days from the date of delivery and get a replacement.

 Cancellation Policy

We believe in helping our customers as far as possible and has therefore a liberal cancellation policy. However, under this policy:

  • Cancellations requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • There is no cancellation of orders placed on the Same Day of Delivery.

 Product Pricing

  • Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that this happens, we will give a full refund of all money received from the customer.
  • Prices are subject to change without advance notice.
  • All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice.
  • Our products are liable for GST in India.

Security

  • Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
  • Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided which is authorised and compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.